Location:
210 Landmark Drive,Normal, IL 61761
Telephone:
800.313.5169
Wilber Group is a local business in the Bloomington-Normal area that is equipped to handle first hand contact with with claimants and debtors to litigation's, with the range of services they offer. The company specializes in their Subrogation Recovery, which has been the core of what the company does for almost two decades, and Claims Administrations. Subrogation, is "the legal doctrine whereby one person takes over the rights or remedies of another against a third party. Rights of subrogation can arise two different ways: either automatically as a matter of law, or by agreement as part of a contract."
CORE VALUES
Wilber Values
Wilber has a specific set of values they choose to work by to ensure success.
These are the values that the employees of Wilber & Associates believe in and follow:
• We are a community of professionals that enjoy and take satisfaction in the work we do
• We are real people that understand we are here to use our gifts to make a positive difference to and for people
• We are a family of coworkers that believe in doing the right thing for each other and the world around us
• We treat others as how we would like to be treated, making no distinction whether it is a tortfeasor, debtor, client, vendor or coworker
• We take pride in the reputation we have earned through hard work and fair dealings
• We are very mindful of our actions that may tarnish not only our reputations, but also the reputation of Wilber & Associates
WHAT THEY DO
- Claims
Wilber Insurance Services Enterprise (WISE) is a Third Party Administrator (TPA) with an experienced staff at some of the largest property and casualty companies in the country. Basically, what WISE does is, it takes over the claims adjusting duties for companies and entities, by acting as an extension of their organization's claims departments. It offers services such as First Notice of Loss Reporting, First Party Claim Handling, and Third Party Claim Handling. The defense counsel can streamline the processes ensuring that claims are being handled fairly, efficiently, and effectively.
- Recovery
Wilber offers subrogation management and claim recovery services for insurance companies, municipalities, and other businesses across the country. The claim recovery professionals are well-trained, well-coached, and well-monitored. The claim recovery staff is supported by attorneys who are able to answer their questions and are fully able to sue on the claimants behalf in order to recover the assigned claim files. Wilber has specific expertise in carrier-to-carrier subrogation, arbitration and litigation management, as well as uninsured claimant recoveries.
- Consulting
Companies can really benefit by using the consulting team that Wilber has to offer. Wilber is there to help if you suspect there are hidden or missed opportunities in your claims administration process. They are confident in being able to reveal ways of improving your bottom line.
- Legal
Wilber has a strong legal department that specializes in subrogation litigation, which gives them the ability to file suit anywhere in the United States. Wilber’s network of forwarding attorneys provides a local presence whether it is small claims court or federal court. The Wilber Legal Team has access to, and connects its clients to an attorney network, ensuring to provide responsive service, and reduced legal administration costs.
HISTORY
Wilber began in 1991 when Ken Wilber joined forces with his father to create The Wilber Law Firm. The firm handled many types of law, including taxes, probate, and real estate. The collection aspect continued to grow rapidly, and in 1994 Wilber received its first subrogation file. The file was collected quickly and fully, and led Wilber to pursue that venue of collections. As the subrogation side of the business grew, the decision was made to focus on subrogation and by 2000, subrogation made up 90% of incoming volume (cases). In 2004, Don and Ken Wilber divided the rapidly growing firm into two entities, each representing different clients and pursuing slightly different avenues. Wilber and Associates was created as the umbrella business that would handle subrogation and litigation, and Wilber Insurance Services Inc. (WISE) was created as a TPA (Third Party Administrator) to handle risk and recovery for fleets, self-insured, and governmental entities. The entities, collectively known as Wilber, handle claims from the beginning with first notice of loss, through the repair process, and all the way to successful recovery against responsible parties. Turn-over is nearly nonexistent, and each year Wilber personnel add another year of experience to the mix. Each employee is one of the best in their particular field, and each is encouraged to pursue continuing education and certifications. Because of quality people and incredible clients, Wilber has become a nationally renowned Subrogation recovery firm and TPA.
WILBER CARES
Wilber Cares is where the company gets the chance to be able to donate and give back and to the community. The company, employees and administrators, rally together to support causes, local and nationwide. Sponsored by Wilber, the employees have collaborated to assist each other in the support of many charities and organizations. They encourage their staff to participate in the events held by the foundations, whether it be by donating time and effort, or showing support. Listed are just a few of the causes Wilber & Associates has shown their support in and tried to help make a difference.
INTERNSHIP PROGRAM
Wilber has recently started a program where they offer internships for students that attend the surrounding colleges in the area, offering experience in their chosen field of study. Giving them a chance to build their resume while receiving valuable professional education and hands-on experience. The program offers a chance to help students develop their knowledge and skills, while building a valuable professional network and understanding of a career path.The facets of the company include, but are not limited to, data entry, support, arbitration, insurance investigation and data mining.
CONTINUING EDUCATION & CERTIFICATION
Wilber offers many opportunities for employees to continue their education in their fields. The managers are constantly learning and keeping up with new rules for compliance through outlets such as the National Association of Subrogation Professionals (NASP). Employees can be ACA PPMS, AIC and CSRP certified.
Professional Practices Management System (PPMS) is a management system for collection agencies that helps you develop, document, implement and adhere to a set of industry-specific professional practices and policies.
The Associate in Claims (AIC) program deals with determination of coverage, liability, and damages in workers compensation, property and liability claims, human relations, and bad faith issues.
The Certified Subrogation Recovery Professional (CSRP) designation is the professional designation for subrogation professionals. It is a statement that those possessing the designation have met stringent, academic and experience requirements and have agreed to be bound by the Code of Professional Ethics of Certified Subrogation Recovery Professionals.
