The main page for Santa Cruz emergency communications is located here.

Santa Cruz Regional 9-1-1, formerly The Santa Cruz Consolidated Emergency Communications Center (SCCECC), is a Joint Powers Authority (JPA) providing public safety and 911 dispatch services for the County of Santa Cruz, and the cities of Santa Cruz, Watsonville, and Capitola as well as the County of San Benito and the city of Hollister. SCR 9-1-1 also provides services to ten (10) fire districts, American Medical Response West (the local paramedic and ambulance transport provider), and County Animal Control 
Services. 

SCR 9-1-1 is the primary Public Safety Answering Point (PSAP) for Santa Cruz and San Benito County with the exception of Scotts Valley Police and the University of California at Santa Cruz. SCR 9-1-1 acts as the secondary PSAP for these agencies and maintains two fully equipped and operational Alternate Sites in Watsonville and Hollister. 

The Santa Cruz Regional 9-1-1 welcomes the public to tour our Center. Staff can be made available for tours and/or presentations by appointment. Groups are especially welcome. To schedule a tour, call Melody at 831-471-1005 or email [email protected]. (source)

Emergency Medical Services of Santa Cruz:

  • The 911 Center– Santa Cruz Consolidated Emergency Communications Center, staffed by Emergency Medical Dispatchers. Always dial 911 if you have an emergency! 
  • Fire First Response– EMT Firefighters and Paramedic Firefighters respond first to emergency calls. They arrive on scene in fire engines or rescue vehicles.
  • Ambulance– Transportation and pre-hospital care, staffed by Paramedics. Ambulance services include Advanced Life Support (ALS), in addition to other medically necessary transportation. The ambulance contractor maintains ten ambulance station locations. From four to eight ambulances are deployed to anticipate and match the demand with the right number of ambulances on the road by day or week and time of day (The county’s ambulance contractor also deploys additional units during peak demand times, such as holidays. In addition, the county’s contractor has staffed and deployed units as requested by cities or community based organizations at special events.):    
    • Boulder Creek (San Lorenzo Valley)
    • Santa Cruz
    • Capitola (Mid-County)
    • Watsonville
    • Capitola/Soquel
    • Aptos
    • Felton
    • Dominican
    • Westside/Extra
    • All-County
  • Helicopter Transport to Trauma Centers– Patients may be transported by helicopter to the nearest Trauma Center. Helicopter transports are staffed by Registered Flight Nurses (RNs). Santa Cruz County is served by Santa Clara Valley Medical Center, Regional Medical Center, and Stanford University Hospital trauma centers.
  • Hospitals Intake– Santa Cruz County has two emergency receiving hospitals: Dominican Santa Cruz Hospital and Watsonville Community Hospital. Pre-Hospital Care Providers coordinate the patient’s care with emergency room staff at the hospital. Emergency Medical Services hospital staff include Mobile Intensive Care Nurses (MICNs), and Physicians (MDs).
  • Quality Assurance and Data Management Systems – Includes the following committees in addition to data systems management and coordination with the State and Federal EMS systems:
    • Pre-Hospital Advisory Committee (PAC) - Committee Members
    • Emergency Medical Dispatchers Quality Assurance (EMD-QA) - A professional standards committee whose purpose is to monitor, evaluate, and report to the EMS medical director on emergency medical dispatch procedures and training.                     
    • Emergency Medical Care Commission (EMCC) - Acts in an advisory capacity to the Board of Supervisors on all matters relating to emergency medical services, to review the EMS related activities in the County, to provide residents of the County an opportunity to participate in the policy generation for the emergency medical services system, and to report the observations of the Commission to designated regulatory bodies.
    • Technical Advisory Group (TAG) -  Designated by contract to monitor the performance of the Ambulance Agreement and evaluate the ambulance Contractor’s compliance with Agreement terms and conditions. The findings and recommendations of the TAG are reported to the Health Services Agency Administrator. TAG meetings are usually held once a month via teleconference.

Register your Cellular or VOIP Phone for CodeRed Emergency Notifications

 

  • PulsePoint is an Application which has helped to save the lives of citizens going into cardiac arrest.  This  emergency call system immediately notifies individuals who are trained in CPR, when someone is suffering from cardiac arrest in their nearby vicinity.  Having this app will benefit society in a critical manner, and make use of the 57% of Americans who have been trained in CPR at some point in their lives.  Pulsepoint is available in all counties where local fire departments or EMT agencies have begun implementing the system, that has shown to have a growing potential to save lives.  

  • Two Way Radio Communication: UCSC has an operational two way radio system that can be used by anybody on campus, at any given time.  The telecommunications department offers these two way radios to be rented by any student, which can allow for transmission to various lines, including 9-1-1 emergencies that are monitored by groups and other students.  

Contributed by Sean Sprague

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