Enterprise Rent-A-Car

A car rental place. Requires car insurance which you can buy through them. Accepts debit cards but will put a hold on your card until the car is returned. Before returning, you must refuel the vehicle to the same fuel level you received when you picked up the vehicle. ¹

2006-06-20 20:31:44   I made a reservation for June 17 so I could drive to my boyfriend's graduation party in the Bay Area, but the driver was over an hour late picking me up. When I called a second time for an ETA, the office had closed. After I called a friend to pick me up, I tried the office once more, just for the hell of it. The receptionist answered, and said the driver was on his way, but I told her not to bother. I ended up getting several perks, including a free upgrade, no penalty on leaving the tank empty, and a $25 discount for next time. They seemed really eager to keep my business, which they would have had anyway if I were in the market for renting a car again sometime soon, since it's the only company I know that will rent to people (UCD students) under 25. —AmyZimmerman

2007-08-02 18:11:24   I rented a car from them so I could drive to a job interview. It cost me $10 extra bucks because I wasn't 25, but it was still cheaper and more convenient than taking the train. Go figure. I didn't bother with the pickup service. —ArlenAbraham

2008-03-10 20:19:26   This place doesn't fill the tank w/ gas before renting the car. To me, this is a deceptive ploy whereby customers end up overfilling the tanks on the return. There really is no excuse for not filling the gas tank before renting the car in the first place. I won't use this place again. —davemills

2008-04-15 13:33:14   I won't ever come back here again. Be very careful when they do a bogus inspection and pin things on you b/c they are bitter you didn't buy their car insurance. They also try to charge more if you're under 25 and you have to especially ask for the student rate. —beluga

2008-04-16 17:16:58   http://www.failingenterprise.com/forums/discovered-damage-scam/ —beluga

2008-06-22 17:55:54   beluga, name a rental car place that does not charge a fee for underage drivers. Also, why wouldn't you have to ask for the student rate? If they used it for everyone, they would lose tons of money! It is a deal for UC Davis students and I don't you having to ask for the discount is an inconvenience to you. I have had nothing but good experiences at this location. —stevefranks

2008-08-21 19:30:00   I had a good experience here- very friendly staff, nice car, no problems at all. —GSB

2008-09-25 08:52:27   I rent from here a lot cause I live in the bay and I the staff is always very professional and fast. I've never had a problem and they've always taken care of me, they even give me free bottles of water! And Beluga and Dave....for underage driving (I'm under 25 and go to UCD) they charge a fee $10 less than Budget and Avis. That's why I stopped going to those guys. And with the Davis plan they have set up, they they don't even charge the underage fee. Why are you so arrogant to think they would know you're a student, Beluga? I'm sure more people try to scam them on gas because they are the ones who are already spending money and don't want to pay more. And the insurance, really? Make sure you look over the car you take out cause you sign, it's not their fault if you don't do your part. They walk you to the car for a reason. I'm a loyal customer, these guys are great, and I will always rent from them. —wordscannotexpress23

2008-11-20 17:11:46   Don't use their pick up service. You're better off walking to their office. Other than that, they have excellent service. —hokusman

2009-03-20 15:32:06   I enjoyed my experience with Enterprise. Before I discovered enterprise I went to Budget Rent a Car and didn't get the good customer service as I did with Enterprise. I liked that Enterprise offer student rates and pick up and drop off services. I don't think Budget does that. Staff were friendly and I think I'll be coming back when I need to rent a car again. —kikao

2009-04-15 02:18:25   I have been wanting to find a good car rental company, and I feel that Enterprise seems like a good bet. I am a UCD student, and I am wondering how much is the student discount, is it related to the under 21 fee? or to the actual rental? —JeffKwong

2009-12-19 11:39:43   I've made countless car rentals from here and they've been FANTASTIC every time. They've always given me a student discount (of course I have to ask) and when they were unable to provide me the vehicle I requested, they upgraded me for free to a better vehicle. If I ever need to rent a car, this is definitely my place! —JoshuaSchraiber

2010-05-06 14:42:49   When I rented a car here, first they told me no more economy cars were available, so I had to go one size up for the additional charge (instead of $38/day it was $43/day) Then I had to pay for both kinds of insurance and was given a "Roadside Assistance Protection" charge even though I didn't ask for it. Finally, you have to refill the tank before you return it to them which made the "charge" for me about $10 more than with Zipcar and more hassle. It does not seem like they are the business they used to be when the first person posted wrote here 4 years ago. You also have a "miles driven" limit (Zipcar does not) and they will charge you .15/mile for each mile you drive over the limit (I don't remember what it was.) Overall, they were polite and prompt. I would only recommend this business is Zipcar is not available. —lunelectronique

2012-12-27 16:14:27   When Hoffmann Automotive accidentally double-booked their courtesy car, they brought me over to Enterprise and rented a car for me to use for the day. The service is very friendly. Getting the car, despite not having a reservation, was very quick. The return was quite slow because they were slammed with holiday rentals, but the one employee who wasn't out doing pickups/dropoffs was pretty impressive in how well he handled the long line.

They could definitely use better staffing around the holidays, though. —TomGarberson

Footnotes

1. "https://enterprise.custhelp.com/app/answers/detail/a_id/3106/kw/gas"